About ›› How to Order

Does the price include postage and taxes?

  • The displayed prices include handling, mailing and taxes where applicable. There is no other fee.

What currency do you work with?

  • All prices are in Canadian dollars (CAD).
  • All prices shown in non-Canadian currency are approximative, and are displayed for your convenience only (we use www.xe.com for current exchange rates).

What does “Special order” mean?

  • Some of our products are not currently in stock; we however offer you the possibility to place a special order. An additional delay will be necessary to fulfill this part of your order. This will not affect the processing of the other items of your order.
  • Your credit card will not be charged until we are certain that the item on special order is available and shipped to you.

How do I add an item to my cart?

  • Simply click on the price of the item you want.
  • If an article has no shown price, then it is either temporarily unavailable or out of print or not available on our site (but presented here for reference purposes).
  • To add multiple copies of the same item, click on the price as many times as needed.

I clicked on a price, but nothing happens.

  • First, verify if your browser accepts “cookies.” They are necessary for the cart to function.
  • Also make sure that your browser is configured to run JavaScript (or JScript) programs.

How can I modify the contents of my shopping cart?

  • As soon as an item is added to the cart, the site displays an green box which lists all the items currently in your cart.
  • You can remove an item by clicking on the “Remove” button.
  • If you remove all items from your cart, the green box will disappear by itself.

I added all the items I wanted in my cart. How do I send in my order?

  • First, click on the “Go to checkout” button which is located inside the green box.
  • In the following page, you will see the contents of your cart again, which you can still modify. You must then enter the required information (name, address, etc.)
  • To order with a credit card, please follow the instructions of our two-step order form which you can find on this page.

I’m trying to send out my order using the two-step order form, but all I get is a server error.

  • Make sure that you have filled all the required fields. The mandatory fields are: name, email address, and credit card info.

I thought I had sent out my order, but the green box is still full.

  • You might have not completed the second step by clicking the “Transmit” button. Please complete your order by returning to checkout.

Can I pay by International Postal Money Orders (IPMO)?

  • Yes. However, instead of sending out the form, you should print it, and mail it to us along with a the IPMO in Canadian currency (or the proof of purchase of the IPMO), and payable to DAME.

Can I send my order some other way (email, post)?

  • Yes. Our email address is ventes [@] actuellecd [dot] com.
  • Yes. Our mailing address is: 4580, avenue de Lorimier — Montréal (Québec) H2H 2B5 — CANADA

What is your privacy policy?

  • We care for the privacy of our customers. To that end, we actually never transmit our customers’ personal data (name, address, email…) to any third parties.